New technology is not always the answer to improved performance, sometimes CIOs simply need to stick with what works and focus on process improvement strategies, internal communication and management flaws. Additionally, employee experience is not easily replaceable, significant resources can be saved if the right people operate procedures and technology under the right work environment. This means empowering employees through organizational best-practices such as the right responsibility and accountability structures. Since people drive change through technology, focus on quality people and positive rewards. Management must motivate by placing individual needs above organizational politics and tradition. Effective Change Management techniques can mean the difference between achieving true mission results and organizational failure disguised as success.